Your Privacy Is Our Priority

2. Personal Information Collected

In the course of providing our services, uwon77 collects the following categories of information from members:

• Identity Information: Full name, date of birth, identification card number (MyKad) or passport, and a selfie photo for identity verification (KYC) purposes.
• Contact Information: Email address, mobile phone number, and current residential address.
• Financial Information: Bank account details, Touch 'n Go eWallet number, DuitNow information, and details of deposit and withdrawal transactions.
• Technical Information: IP address, internet browser type, device used, operating system, and access log data.
• Usage Information: Betting activity records, game history, login session duration, and game preferences.
• Communications: Correspondence with our customer support team via live chat or email.

3. Purpose of Using Information

uwon77 uses your personal information for legitimate purposes that are clearly stated as follows:

• To verify your identity during registration and throughout your membership period to meet Anti-Money Laundering (AML) requirements.
• To securely process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, and cryptocurrencies (USDT, BTC, ETH).
• To manage your account, including setting betting limits, awarding bonuses, and managing the VIP programme.
• To send important notifications relating to your account such as transaction confirmations, security alerts, and policy updates.
• To provide 24/7 customer support via live chat and email in Malay and English.
• To monitor and prevent fraud, account hacking, and activities that violate uwon77 Terms and Conditions.
• To carry out internal analysis to improve user experience and platform performance.
• To comply with legal obligations and regulations imposed by regulatory bodies.

4. Sharing Information with Third Parties

uwon77 does not sell, rent or disclose your personal information to external parties for commercial marketing purposes. However, in certain limited situations, information sharing may take place with the following parties:

• Payment Service Providers: Financial institutions, e-wallet providers and payment processors that handle your transactions — information shared is limited to what is required only.
• Licensed Game Providers: Game development companies that supply gaming platforms to uwon77, subject to strict confidentiality agreements.
• Law Enforcement Agencies: Where required by court order, warrant or a valid request from the relevant authorities.
• Third-Party Auditors and Security Services: For compliance audit and cybersecurity monitoring purposes — only the data required is shared.

All third parties that receive uwon77 member data are bound by data protection agreements and are not permitted to use that information for any purpose other than what is specified.

5. Data Security and Protection Measures

We implement multiple layers of security to ensure your data remains protected at all times:

• SSL/TLS protocols are used for all data communication between your browser and uwon77 servers.
• Member passwords are stored as hashes that cannot be decrypted — even by the uwon77 internal team.
• Two-factor authentication (2FA) is available for an added layer of protection on your account.
• Access to member data internally is restricted to staff who need that access to carry out their duties only.
• An intrusion detection system runs continuously to identify cybersecurity threats.
• Data backups are performed regularly at geographically separate data centres.

While we take all reasonable precautions, no system can guarantee absolute security. You are responsible for keeping your account password confidential and not sharing your login details with anyone.

6. Cookies and Tracking Technologies

uwon77 uses cookies and similar tracking technologies to improve your experience on this platform. The types of cookies used include:

• Essential Cookies: Required for basic platform functions such as login sessions and security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as selected language and display settings for convenience.
• Analytics Cookies: Collect data on how users interact with the platform to help us improve our services.

You can manage cookie settings through your internet browser. However, blocking certain cookies may affect the functionality of some parts of the uwon77 platform.

7. Data Retention Period

uwon77 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by law. Generally:

• Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure.
• Financial Transaction Records: Retained in accordance with legal requirements relating to finance and AML.
• Support Communication Logs: Retained for reference and service improvement purposes.
• Security Logs: Retained for the period required for investigation should a security incident occur.

Once the retention period ends, data will be securely deleted or anonymised using appropriate methods.

8. Member Rights Regarding Personal Data

As a uwon77 member, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Correction: Request correction of inaccurate or incomplete data.
• Right of Deletion: Request deletion of your data subject to legal obligations that may prevent us from fully fulfilling this request.
• Right to Restrict Processing: Request that we restrict the processing of your data in certain circumstances.
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Object: Object to the processing of your data for specific purposes.

To submit any request relating to the above rights, please contact our support team via 24/7 live chat or send us an email. We will process your request within a reasonable timeframe and inform you of the outcome.

9. Cross-Border Data Transfers

As uwon77 operates under international licensing, your data may be processed or stored on servers located outside Malaysia. Any such data transfer is carried out in compliance with internationally recognised data protection standards and is subject to appropriate data protection agreements.

We ensure that any cross-border data transfer is made only to destinations that provide an adequate level of protection, or with appropriate safeguards such as standard contractual clauses.

10. Amendments to the Privacy Policy

uwon77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry practices. Members will be notified of any material amendments through:

• A notification displayed prominently on the uwon77.one homepage.
• An email notification sent to the email address registered to your account.
• A notice in your account during your next login session.

Your continued use of the uwon77 platform after any amendments to this policy are published will be considered your acceptance of the latest version of the policy. You are advised to check this page periodically.

Policy Update Log

11. How to Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat: Available 24/7 directly on the uwon77.one platform — the fastest way to get an immediate response in Malay or English.
• Support Email: [email protected] — for more detailed written enquiries.

Our team will endeavour to respond to every privacy-related enquiry within a reasonable timeframe. For requests involving data access, correction, or deletion, please include your account identification details so we can process your request accurately and securely.